The Power of Two-Way Secure Texting:
At Keystone Answering Service, we understand every message is important.
We also understand your on-call person can’t be readily available every time the phone rings.
- Betty Jean’s hot water tank is leaking.
- She has steamy water leaking everywhere.
- She quickly looks up Plumbers and starts calling.
- She leaves a message with Company #1 and proceeds calling Company #2.
- Company #1 answering service dials the on-call, he’s working another job and can’t answer then.
- The call goes to voicemail.
- Company # 2 uses Keystone Answering Service’s Secure Messaging smart phone app.
- Company # 2 on-call receives a text containing all of Betty Jean’s information. The on-call can readily determine the urgency.
- Company #2 on-call sends back a read receipt.
- Keystone Answering Service receives his reply & closes out the call.
- Company #2 on-call calls Betty Jean back dialing her from the number in the text message.
- Betty Jean is so relieved at the fast response.
- Company #2 gets the job
- Meanwhile, a short time later…
- Company #1 on-call listens to his voicemail.
- Company # 1 on-call calls the answering service for his message.
- Company # 1 calls Betty Jean.
- Betty Jean thanks him for calling but advises him she already has a plumber on the way.
- On call spends valuable time retrieving a message for a job he doesn’t get.
Today’s world is moving lightning fast ….
At Keystone Answering Service we understand the urgency to receive your messages.
Our SECURE MESSAGING SMART PHONE APP adds immediacy to your message.
You’ll receive instant notification, allowing for a faster response and a quicker reply from key personnel.
Having your messages relayed immediately helps you stay on top of your competition.
It’s easy, fast & reliable!
Our Secure Messaging app is also 100% HIPAA / HITECH compliant for medical clients who require PHI to be sent securely.
To learn more about our services visit us at Keystone Answering Service.