Keystone Answering Service has an established track record for attracting talented staff and bringing innovative solutions to clients. Our leadership, management, and staff have always been – and will continue to be – committed to excellence and innovation within our company and the telephone answering service industry.
2023
- Keystone earns TOP TEN in the CAMX Award of Excellence
- Keystone earns the ATSI Award of Excellence
2022
- Keystone earns TOP TEN in the CAMX Award of Excellence
- Keystone 24/7 ATSI Site Re-Certified
- Keystone earns the ATSI Award of Excellence
2021
- Leola Manager, Maryanne awarded ASTAA Presidents Making a Difference Award for her contributions to ASTAA & the TAS Industry.
- Keystone earns TOP TEN in the CAMX Award of Excellence
- Keystone earns TOP TEN in the ATSI Award of Excellence
2020
- Leola Manager, Maryanne W. re-nominated to ASTAA Board of Directors
- Chris Bell awarded ASTAA Mentor Award for his contributions to ASTAA & the TAS Industry
- Recognized as a Pioneering Member, Keystone receives ASTAA President’s Award
- Keystone Agent Donna R. takes the TOP CALL in the CAMX Award of Excellence Program
- Keystone earns TOP TEN in the CAMX Award of Excellence
- Keystone earns ATSI Award of Excellence
2019
- Keystone earns TOP TEN in the CAMX Award of Excellence
- Keystone 24/7 ATSI Site Re-Certified
- Keystone earns ATSI Award of Excellence
- Successfully beta-tested SMS texting to company land-lines via ILEC carrier
- Keystone successfully migrated clients from Secure Messaging to Secure Messaging Plus
2018
- Keystone earns TOP TEN in the CAMX Award of Excellence
- Leola Manager, Maryanne W. nominated to ASTAA Board of Directors
- Keystone earns TOP TEN in the ATSI Award of Excellence
- Kelly Goodwin re-nominated to SNUG Board
- Keystone implements Startel Disaster Recovery & Business Continuity solution for full system restoration.
2017
- Technology – Secondary Fiber Installed
- Technology – Offsite Back up deployed
- Kelly Goodwin re-nominated to SNUG Board
- Milestone – Keystone 30th Consecutive Year in Business
- Keystone earns ATSI Award of Excellence
- Keystone Agent Sally S. takes the TOP CALL in the ATSI Award of Excellence Program.
- Keystone earns TOP TEN in the CAMX Award of Excellence
- Keystone Agent Donna R. takes the TOP CALL in the CAMX Award of Excellence Program
- Leola Manager, Maryanne W. nominated to ASTAA Board of Directors
2016
- Keystone Achieves 0% Employee Turnover
- Keystone Installs Startel SW 13.0
- Keystone staff enroll in Web based HIPAA Training with ATSI
- Innovation – Keystone offers Express Checkout Service for Clients
- Keystone is 24/7 ATSI Site Re-Certified
- Keystone earns the ATSI Award of Excellence
- Keystone earns TOP TEN in the CAM-X Award of Excellence
- Company deploys SoftFax services to improve the delivery of faxed messages to clients
2015
- Keystone moves primary office to Friends Lane, Newtown, PA
- Keystone earns the ATSI Award of Excellence
- Keystone earns the CAM-X Award of Excellence
2014
- Kelly Goodwin nominated to SNUG Board of Directors
- Keystone earns the ATSI Award of Excellence
- Upgraded and Replaced Call Center Agent Workstations
- Keystone earns the CAM-X Award of Excellence
- Tested and Installed new Soft Phones
- Beta Tested Startel Secure Message Plus (SM+)
2013
- Keystone earns the CAM-X Award of Excellence
- Deployed Startel’s 4th Generation “Soft Switch”
- Keystone is 24/7 ATSI Site Re-Certified
- Installed Startel Call Logger
- Keystone earns TOP TEN the ATSI Award of Excellence
2012
- Keystone earns TOP CALL in the ATSI Award of Excellence
- Keystone earns the CAM-X Award of Excellence
- Beta tests Startel Secure Message (SM) App & CMC On Call
- VMWare for server Virtualization
- Acronis deployed for Linux server back-up
- Chris Bell nominated to ASTAA Board of Directors (three-year term)
2011
- Innovation – Keystone launches My.Keystone.us web portal for messages, on call, and directory Technology
- Technology – Keystone announces major upgrade to system hardware and servers
- Technology – Keystone deploys new Scheduling Software
- Keystone earns the CAM-X Award of Excellence
- Keystone earns the ATSI Award of Excellence
- Beta Tested Startel SMS
2010
- Keystone is 24/7 Site Re-Certified
- Keystone earns ATSI Award of Excellence 13th year in a row
- Milestone – Tom Sheridan nominated to serve as CAM-X President
- Milestone – Chris Bell nominated to ATSI Board of Directors as ASTAA Representative
- Innovation: Company develops code to send customer emails into client accounts
- Innovation: Company releases On Call Scheduler program to clients
- Technology: Company deploys active directory to secure workstations
- Operational Milestone: Company begins deploying a third midnight agent
- Innovation: Chris Bell develops Financial Toolkit for ATSI members
- Keystone earns the TOP SCORE in the CAM-X Award of Excellence
- Allentown and Leola offices earn CAM-X Award of Excellence nomination for 3rd year in a row
- Keystone enrolls in Startel Beta Test for CMC Soft Switch 4th generation system
2009
- Chris Bell nominated to ASTAA Board of Directors
- Innovation: Beta tested and deployed SMS Messaging
- Keystone earns TOP TEN in ATSI Award of Excellence
- Keystone earns TOP SCORE in CAM-X Award of Excellence
- Keystone earns TOP TEN in ATSI Award of Excellence 12th year in a row
- Allentown & Leola offices earn TOP TEN in CAM-X Award of Excellence
- Keystone Agent Donna R. takes TOP CALL in CAM-X AoE Program
- Operational Milestone: Company converts message on the Web to secure https
- Integration of on call schedules faxes into client mastercards
2008
- Keystone helps design & beta test Dispatcher Certification Program
- Leola, Pennsylvania Office is 24/7 Site Certified
- Keystone office is 24/7 ATSI Site Re-Certified
- Keystone launches company blog
- Keystone earns ATSI Award of Excellence
- Keystone earns TOP SCORE in ATSI Award of Excellence 10th Year in a row
- Wygant Logger for capturing agent screens
- Tom Sheridan nominated to CAM-X Board of Directors
2007
- Innovation: First Startel Site in US to deploy Transaction Replication between running & back-up systems
- Automatic Offsite with I.T. company
- Keystone earns ATSI Award of Excellence
- Keystone acquires Business Connect
- Keystone is 24/7 ATSI Site Re-Certified
- Keystone earns TOP SCORE in ATSI Award of Excellence 10th Year in a row
2006
- Keystone office wins TOP FIVE in ATSI Award of Excellence
- Keystone hosts CMC Fast-Track Wish List with Vendor & Industry Leaders
- Company begins regular weekly management and staff meetings
- Chris Bell nominated by industry to ATSI Board at large member 2006-2008
- Innovation: First Startel Site in US to install fully redundant CMC
2005
- Acquires Keystone Answering Service
- Keystone office is 24/7 ATSI Site Certified
- Keystone offers Clients secure access to messages over the Web
- Innovation Spectrum Messenger deployed for remote offices & agent communication
- Innovation: First to propose & beta test two-way database, email response, and spell check
2004
- Chris Bell receives SNUG Don Berry Award of Excellence
- Fifth TAS Site in US to deploy Startel CMC
- First in US to be 24/7 ATSI Site Re-Certified
- Acquires EZ Connect Answering Service
2003
- Innovation: First in US to Partner with Agility Disaster Recovery Solutions
2002
- Chris Bell serves on ATSI Board. Completes ATSI Certification Agreement
- Innovation: Actions on Joint User Accounts (reducing message errors)
- Innovation: Deploys Remote Agent Technology
2001
- Chris Bell serves as President of Startel National User Group (SNUG)
- Innovation: First in US to be 24/7 Gold Site Certified
- Innovation: First in US to beta test Agent and Supervisor Certification
2000
- Company passes Y2K without any issues.
- The company is first site to Alpha test the precursor Startel CMC on SQL versus iRMX.
- Acquires Jack D’s Answering Service
- Deploys Startel’s Answering Service Voicenet to customize client greetings
1999
- Installs 35kw Generac generator
- Innovation: Begins using the internet to process calls using VOIP technology
- State Finalist in Blue Chip Enterprise Award with US Chamber of Commerce
1998
- Deploys Startel 5700 digital switch platform, Exacom call logger, and several 3.1KVA UPS systems
- Wins 1st of 12 Consecutive ATSI Award of Excellence nominations
1997
- Tom Sheridan joins company as Vice President
- Innovation: Company uses IE techniques using hex code to program single keys to perform tasks
1996
- Company buyout. Chris Bell becomes sole owner.
- Company launches website
1995
- Company struck by lightning. Continues operations with backup system
1994
- Company installs first server for processing client orders
1993
- Installs a fully redundant Startel 2700
1992
- Deploys Startel’s Answering Service voice processor to play please hold greetings before reaching an agent
- Innovation: Switches to FGA Circuits before they were grandfathered out of existence
1989
- Innovation: Company is first Startel service to switch to laser printers over dot matrix printers
1988
- Company begins faxing messages to clients
1987
- June 21st , company begins 24/7 operation with a Startel 2700 3 position system
Toll Free: 800-777-8047