Enjoy high-quality, dependable telephone answering services and innovative business solutions with Keystone Answering Service. Our team is proud to serve clients in a variety of industries, providing the services they need to succeed, 24-hours a day, seven days a week, 365 days a year.
When your customers or clients dial your office number, and you’ve forwarded your lines to Keystone Answering Service, our specially-trained agents answer the call with a customized greeting, including your business name, and take the message according to your specific instructions.
For your convenience and maximum efficiency, you tell us the information you need from callers. We’ll always collect the caller's name, phone number, and the reason for their call. We’ll customize your message slips to ensure you receive all the additional information you require, such as caller account number, address, patient information, and more. Once we’ve gathered all the pertinent information, we’ll dispatch the message to you.
At Keystone, we offer a range of ways for you to receive your messages - instantly - including our preferred Secure Messaging app, available for iPhones and Androids. (Read more about our Secure Messaging app.) Other dispatching options include SMS/text message, e-mail, direct phone calls, and others. You can also receive a daily recap of your messages.
Keystone Answering Service is committed to providing high quality and cost-effective service to you and your callers. We adhere to industry best practices and run a continuous call monitoring program to ensure that each of our Call Center staff members provide excellent service.