Entrepreneur. Chris Bell is the founder, owner, and President of MedCom Professional Services, Inc., d/b/a
Keystone Answering Service. Keystone is based in Newtown, PA, and has satellite offices in Allentown
and Leola, PA.
Chris will be a featured speaker at the 2019 Atlantic States Telephone Answering Association (ASTAA)
conference in October in Gettysburg. The subject will be how to handle difficult clients. In 2018, he
presented at ASTAA on Disaster Recovery Measures. He served two terms on the ASTAA Board of
Directors, which concluded in 2015. He was Conference Chair for the 2011 Gettysburg, PA Conference.
During his career, Chris had the honor to serve as President of the Startel National Users Group (SNUG)
in 2001. He considers the 2001 SNUG Board to be one of the most consequential in SNUG history. The
2001 SNUG Board developed, beta tested, and released into the TAS industry Agent, Supervisor, and Site
Certification programs. These programs continue to enhance the reputation of the TAS Industry. In 2002,
Mr. Bell served as the SNUG Representative on the ATSI Board. In that capacity he helped shepherd the
agreement between SNUG and ATSI which brought the Certification programs into the Telephone
Answering Service (TAS) Industry for other platforms.
Chris served two terms on the ATSI Board of Directors: 2007-2008 and later 2010- 2011. In 2011, he helped
create the ATSI Financial Benchmark Toolkit for members. In addition, he worked to secure rate discounts
for multi-year ATSI Award of Excellence recipients with the industry’s insurance carrier. In 2008, he helped
develop & beta test Advanced Agent Certification for the industry. He has published several articles on
industry Certification programs and platform and system conversions in the industry trade journal
Connections Magazine and in the SNUG Galaxy Newsletter.
From 2004 to 2008, he served on the WSTA Board. In 2007, he sponsored several Disaster Recovery
Webinars through ATSI and SNUG to introduce the Agility Recovery Solutions facility restoration program
to the TAS industry. In addition, he has presented on Disaster Recovery and employee profiling programs
at WSTA, SNUG, and ATSI Conferences. Keystone has been a Startel client since 1987 and operated on
four generations of Startel hardware: 2700, 5700, CMC, and the Soft Switch. Keystone converted to the Startel Soft Switch
in June, 2013. Keystone in conjunction with Startel, successfully virtualized both transaction processors.
In addition, in 2017 Keystone earned its 20th consecutive ATSI Award of Excellence and also scored the
TOP CALL in the Mystery Call Program.
Now in its 32nd year of continuous operation, Chris credits his company’s success to the dedication and commitment
of his entire staff. His maxim is “…To the client we are only as good as our last call.”