At 5 pm, after long day serving their own customers, all of our clients forward their phone lines to us. Until now, our system has required clients to call Keystone and speak with an agent or supervisor at check out time to transition their lines to us. However, when all of our clients doing this at the same time, they may have incurred a wait to accomplish this task. No one wants to wait when it’s time to go home.
Here at Keystone, we’re always looking for ways to make your evening check out a seamless and easy process. A few weeks back, we began to deploy a new feature for our clients, to help get them out the door faster: Express Check Out. Currently, we have eighty customers using this service. Will you be next?
This system’s telephone switch is state-of-the-art. When you call to check out for the day, our data circuits bring your telephone number into our switch. This means our system knows it is your office calling to sign out for the day and forward your lines to us.
Please note, any calls to your phone number during and after the Express Check Out process will be answered by our live agents; or, callers will hear your personalized greeting and be transferred to an agent. (They will not hear your check out greeting because they’re not calling from your main telephone line.) It’s your responsibility to execute the call forwarding to Keystone.
We encourage you to experience Express Check Out. We think you’ll be impressed with the ease of this process and the time you’ll save using it. With no additional cost to use this feature, it makes using it an easy decision.
We’ll be adding about ten Keystone Answering Service customers per day to the new Express Check Out program. If you have any questions, or wish to receive this feature sooner, please call Kelly Goodwin at (215) 968-7800.
Our goal is to provide you with the ability to sign out quickly and easily. We appreciate serving you. With this new feature, it’s easy for you to forward your calls and leave the phone lines to us!